FAQ

Where are you located, and what is your currency?

We are located in Anaheim, CA, in the USA. We use American Dollars.
We do not have a brick and mortar "store" at this time, so all of our orders are handled through our website, here, online.

We do have a couple of UK vendors who can order stamps for our UK customer base. Let us know if you'd like their contact information.

What is a FBS? What is a SD?

Fat Bottom Shanksor FBS, are design stamps made on a shank larger than 1/4". Most of our FBS are made on 1/2" shanks, creating designs up 12mm x 12mm. 

Soon we'll be adding other sizing to our FBS; designs best used on 5/8" metals.

Simple Dimples, or SD, are designs stamps made on 1/4" shanks. These images can be as small as .75mm, and are at a maximum size of 5.5mm. That means, YES, these SD images will fit on a 1/4" cuff.

 

Are your stamps rated for stainless steel?

Absolutely! In fact, most of the images you see stamped on this website and our facebook pages are entirely stamped on stainless steel. 

 

What is your return policy?

Defective stamps will totally be replaced within one year of your purchase from us. If you can't find your original order number, we can look it up for you. If it isn't defective and you've just changed your mind, we do not offer returns or exchanges, I'm sorry. However, there are some pretty outstanding de-stash groups on facebook that will be thrilled to see some Font Fixation stamps for sale!

 

Do you have a warranty?

The Font Fixation warranty covers your stamps for 1 year from the date of your original purchase from our site, for normal wear and tear. Heat treating issues, chips in letter or other anomaly issues are covered under this 1-year-warranty. Damage caused by abuse, stamps picked up from destash or second hand groups, or damaged caused by hammering into harder metals (like butter knives and steak knives) are not covered. If you have a question about whether your Font Fixation stamps are still under warranty, let us know through email and we can find your original date of purchase with us. 

 

Where can I find more information about your stamps?

Why aren't you on Etsy?

Most sellers spend a lifetime building a strong sales platform on sites like Etsy, and then when selling fees get high, they spend a lifetime trying to convert their customers to a stand-alone website. 

Rather than go through that, we'll just keep our stand-alone website and hope people like you help us drive traffic to it. :) Thanks for the help!

 

Shipping cost details:

We try to offer a variety of shipping methods, all with the exact price shipping actually costs from the shipping sources. Let's be real: what matters is that your stamps arrive safely to your door. Some orders weigh several pounds, and sometimes those orders need to travel a long way overseas. To make sure they get to you safely, and insured for their trip, we charge the cost of what it takes to ship them. Trust me, we aren't in the business to make a cent off shipping. We just want to make sure you have all your stamps in a timely fashion arrive safely to your door.

 

Why is my e-Gift Certificate NOT for the amount I selected?

Your e-Gift Certificates will be for the amount you PAID; they may not in some cases, be the amount you selected in the drop down. This is because our current shopping cart system will not allow us to select which items qualify for our bulk item discount, and which items we don't want included in the discount. So, if you order an e-Gift Certificate in an amount which qualifies for a discount (whether it is our standard bulk discount, or during a sale time), your e-Gift Certificate will be for the amount you PAID, which you will be able to see in the shopping cart prior to submitting your payment. You can add any quantity e-Gift Certificates in whichever denomination(s) you want to reach the amount you're looking to spend. We are sorry for the inconvenience, and look forward to when we're able to make this change for you in the future! Stay tuned!

 

What is the approximate shipping time for my order?

Orders during NON-sale-times are typically shipped within 3 business days of you placing your order. 

Here's how orders ship during-and-just-after-sales:

  • Orders begin shipping 1 business day after the sale ends. This extra day gives the team the ability to combine add-on orders, look for order errors, provide order assistance, and plan which stamps need to be machined in order of priority.

  • After that, orders are shipped in roughly the order they are received, give or take a few days, plus or minus a few order numbers (depending on which sets need to be machined, heat treated, blasted, and packaged next).

  • As we learned after our End Of Year 2018 Sale (and neverrrr could have forecasted before this day), when we have an overwhelming number of orders, it pushes the last of the sale orders up to several weeks, even up to a couple of months, back.

  • This means all orders placed AFTER a sale will not ship UNTIL all sale orders have shipped. 

  • If you are worried about receiving your post-sale orders shortly after a sale, PLEASE message us for our current shipping time PRIOR to placing your order.

 

I want to ADD ON to my current order during the time the sale is still active. How do I do that? Will my orders combine? Does this extend my shipping date?

If the sale is STILL ACTIVE, you are welcome to add on to your order using the add-on-order coupon code we provide you. This will waive your shipping cost for all add-on orders. 

Your second, third, fourth, however many orders, will ship WITH YOUR FIRST ORDER. It will not delay shipping.

If you place an order AFTER the sale ends, the add-on-order code will not be able to be applied, and all orders placed after the sale ends will ship separately and independently from your sale order AFTER all sale orders have been shipped.

 

For current shipping times on those orders placed late after the sale, please contact us. 
 

 

It's after a sale and my sale order hasn't shipped yet. I want to add on to my order.

During any sale, we activate a coupon code specifically designed for Add-On Orders. This coupon code allows you to place multiple orders throughout the sale, and add on to your original order as many times as you want, waiving the additional fee. 

When the sale ends, we deactivate this free-shipping-add-on-order coupon code and begin to process orders. All orders placed AFTER the sale has ended can no longer be added on to sale orders, and will ship separately and independently from sale orders. 

The reason for this: if we kept adding on to orders after the sale was over, we'd never get through the sale orders. Our sales are announced long in advance and last for several days to give everyone the opportunity to place all their orders. We feel it is most fair to honor all orders and ship them in as best of a timely manner as possible for us to machine hundreds of thousands of stamps, and send them on their way to their new home. Adding on to orders post sale makes this shipping time extend, which isn't fair to everyone. 

Thank you for understanding. :) 

 

I ordered SWAG with my stamps. I received my stamps, but not my SWAG.

Don't worry! It is still on its way to you! We do not make shirts/aprons/cups/hoodies, etc. on site. Only stamps. We have placed your SWAG order with our third party company, and they are making and shipping your SWAG separately from your stamps. It WILL arrive! It just isn't released to be made or shipped until AFTER your stamps are shipped, to avoid any shipping confusion regarding your stamp shipment. 

 

Click on each picture for a brief description of each feature!

 
 
Hard, Plastic Containers
Hard, Plastic Containers
Your stamps ship in hard, plastic, almost cube-like containers, wrapped in bubble wrap. Each set is sealed and shipped brand new.
Marked Clearly
Marked Clearly
Each box is clearly marked with the font, size, and set information.
The Foam
The Foam
There are two foam sections in your container. The larger, bottom piece will securely hold your stamps in place while you store and stamp them.
The thinner, upper piece is for transit and packing purposes to protect your stamps enroute. Feel free to push this thin piece lower to create a deeper pocket for your stamps, or remove altogether.
Protection
Protection
How your font should when you open the storage container. Each letter is secured for transit.
Remove the top foam
Remove the top foam
With the top foam piece removed, you have easier access to your stamps. You can also push the top foam piece down to create a deeper well for your stamp to stand.
 
Secured for Transit
Secured for Transit
Also having two sections of foam, you'll find it's easier to use your number set when you remove the protective shipping section of foam.
Show More
 

 

Contact Us: FontFixation@gmail.com